Privacy Policy

1. Information about the Data Controller

a) Data Controller: JOHN IVAN SANTOS

b) NIE: Z2469813D

In compliance with current regulations on Personal Data Protection, users are informed of this Privacy and Data Protection Policy, which governs the processing of personal data voluntarily provided when accessing this website.

By submitting personal data via online forms or WhatsApp groups, users expressly consent to the processing of such data by JOHN IVAN SANTOS, in accordance with this Policy and for the purposes described herein.

Before submitting any data, users must carefully read this Policy. By clicking the “I have read and accept Legal Advice and Privacy Policy.” button, users confirm that they have read and expressly consent to the processing of their data.

During registration, users are required to provide certain details (name, email address), while additional information (phone number, date of birth, ID number, nationality) may be provided voluntarily.

Users agree to provide accurate and truthful information and are solely responsible for any damages resulting from false, outdated, or incorrect data provided to JOHN IVAN SANTOS.

We reserve the right to amend or adapt this Privacy Policy at any time. Registered users will be notified of changes upon accessing their account or profile.

2. Data Collected by the Data Controller

The Data Controller collects and processes information necessary for service delivery from both clients seeking domestic staff and professionals offering services. Data is obtained through registration forms and subsequent interviews.

Collected data includes:
- Registration Data: Information provided in the online form or via WhatsApp.
- Profile Data: Additional information gathered during interviews to match candidates with client requirements.
- Additional Profile Data: Optional information such as personal photo, phone number, date of birth, or ID.
- Communication Data: Information provided by users through contact forms, email, or customer service channels.
- Request Data: Information submitted when making a service request.

The provision of such data is necessary to establish and maintain the contractual relationship. If users do not provide the required data, JOHN IVAN SANTOS may be unable to deliver the requested services.

3. Purpose of Data Processing

Personal data will be processed for the following purposes:

a) Service Management: To ensure proper delivery of services, including addressing issues raised by either clients or professionals.
b) Communications: To send relevant information via email or SMS regarding services and to share professional details with clients for evaluation purposes.
c) Service Improvement: To analyze and enhance services and develop new features.
d) Fraud Prevention: To detect, investigate, and prevent fraudulent or illegal activities, and, if necessary, share data with competent authorities.

4. Data Sharing

Personal data will only be shared for the purposes outlined in this Policy:

a) Service Providers: Professionals or third parties engaged in providing services may access necessary user data but may not use it for other purposes. They are contractually obliged to comply with this Policy and relevant data protection laws.
b) International Transfers: If service providers are located outside the European Economic Area (EEA), data protection will be ensured through compliance with European Commission standards and contractual safeguards.
c) Authorities: Data may be disclosed to law enforcement or competent authorities when required by law, or to protect the rights, property, or safety of JOHN IVAN SANTOS, users, or third parties.

Data will never be sold, rented, or shared for commercial purposes outside the scope of this Policy.

5. User Rights

a) Data Retention: Data will be retained for up to three years after the last interaction, unless deletion is requested. If consent is withdrawn, data will be blocked and retained for five years solely for legal defense.

b) Withdrawal of Consent: Users may withdraw consent at any time by emailing hello@filhand.com. Withdrawal may limit access to certain services.

c) User Rights: In accordance with applicable laws, users have the following rights:
- Access: Confirm whether personal data is being processed.
- Rectification: Request correction of inaccurate or incomplete data.
- Deletion: Request erasure of data under certain conditions.
- Restriction: Request limited processing of data.
- Objection: Object to data processing.
- Portability: Request transfer of their data to another provider.

Requests must be made in writing, including proof of identity (e.g., a copy of an ID), and sent to the Data Controller.

d) Request Forms: Forms are available upon request via email or may be obtained from the Spanish Data Protection Agency. Forms must be electronically signed or accompanied by valid ID.

e) Response Time: Requests will be processed within one month. In complex cases, this may be extended to two months, with prior notification to the user.